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Terms for consumers on badeanstalten.com

Terms for B2B will be sent when an account is approved

General Terms:
Please read our terms before you place an order on Badeanstalten.com. When placing an order you accept these terms. We ship to all EU countries, Norway and Switzerland. Payment: The price of a product is the price shown at badeanstalten.com at the time you place the order. We make reservations for misprints and sold out products. The shipping price, is also shown on your order as well as the total price. All prices for products at badeanstalten.com are applicable until changed. All prices in EUR are shown incl. Danish VAT (25%) but not including shipping costs. You can pay with the following cards: Dankort, Visa, Visa Electron, Mastercard, Maestro og JCB. Badeanstalten will draw the amount from you account when the package is shipped.

Personal Data & Security
This entire site is secured by SSL encryption to give you and your information the best protection. The personal data provided to Badeanstalten in connection with your purchase at badeanstalten.com (name, address, phone number, email etc.) and any other information you may give Badeanstalten will be treated securely and confidentially. This information will be used to dispatch your order, for statistical purposes and in connection with other forms of contact with you.

Shipping:
We process your order as quickly as possible. All customers paying by credit card, will, however, be subject to validation controls and Badeanstalten reserves the right to delay an order if we consider further security control to be necessary. When your order is shipped, you will receive your tracking number via e-mail.

Delivery within the EU (except Denmark)
Estimated delivery time 2-6 business days
Purchase below 100 EUR: 18 EUR
Purchase above 100 EUR: Free delivery

Delivery for Norway and Switzerland
No sales tax is applied (VAT)
Estimated delivery time 2-6 business days
Purchase below 100 EUR: 29 EUR
Purchase above 150 EUR: Free delivery

We reserve the right to require return costs if our carrier is unable to deliver the package due to an error on your part, or it’s not being picked up at your local carrier location, or the receipt of the package is refused without reason.

Freight Damage & Claims:
If there are any errors or omissions in the delivery or you receive a damaged product, please contact: webshop@badeanstalten.com within a reasonable period of time. Subsequently, one of our customer service staff will return for the further course. If there is visual damage to the package, you can choose to reject the receipt of the package and it will automatically be returned to us.

The right to claim does not cover ordinary wear and tear, unintended uses of the products, but exclusively errors or weaknesses that have been present already in the production of the product. If you as a consumer do not make your claim in a timely manner, you lose this right. In the event of a legal complaint against defects, the consumer is entitled to demand remediation or replacement.

Right to withdraw:
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. We will refund the sales price, upon receipt of the returned goods.The product(s) you return must be in fairly same condition as when received. Please note that you must cover the costs of return shipping.

Since our products are for personal skincare, you will lose your cancellation right if you break the packaging or use the product. For health or hygiene reasons it's no longer suitable to be returned. To exercise the right to cancel, you must inform us by email to webshop@badeanstalten.com Do not ship to us before you have a confirmation from our customer service. This will ensure a smooth and faster processing of your request.

Products should be securely packed, and sent to:

Badeanstalten
Voerbjergvej 40 S
DK-9400 Nørresundby
Denmark

Product information:
At Badeanstalten.com, we always strive to provide you with accurate information about our products. Nevertheless, we take the reservation for obvious mistakes and errors irrelevant to the use and value of the product. If you find an error that you think should be corrected, we would love to hear from you. We also take the reservation that, for various reasons, we can not deliver a product that is in stock and inventory status inaccuracies.

Newsletter:
When you shop with us, you need to decide if you want to receive newsletter by email. The newsletter will keep you up to speed regarding products, tips, news, campaigns, etc. which may be of interest to you. You can opt out at any given time.

Personal Data, Security & GDPR
This entire site is secured by SSL encryption to give you and your information the best protection. The personal data provided to Badeanstalten in connection with your purchase at badeanstalten.com (name, address, phone number, email etc.) and any other information you may give Badeanstalten will be treated securely and confidentially. This information will be used to dispatch your order, for statistical purposes and in connection with other forms of contact with you. Badeanstalten only collects the minimum necessary information in order to handle your purchase and provide you with a good service. We have no sensitive data in our systems, but if you need to be completely removed, please send an email with your request to hello@badeanstalten.com. We will meet this request within 10 working days.

Cookies:
Badeanstalten.com uses cookies to improve performance and enhance the user experience for visitors to our website. This policy clarifies how we do this and how cookies are managed. Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page in order to remember your preferences, help analyse the website’s performance, recommend relevant content and provide us usage statistics.

Copyright:
All content at Badeanstalten.com and the material found in BA Media Library belongs to the Badeanstalten and is protected by copyright under Danish and international law. Trademarks, company names, product names, product information, including description of products, images / graphics and other content at Badeanstalten.com may not be downloaded, copied or otherwise used without permission from Badeanstalten.